Experience Design & Customer Data-Mining

I'm a user research and interaction design consultant located near Boston, specializing in software, web, and data-analysis products. I love making complex data understandable and actionable.

Key concepts inspiring my work:

• Teamwork between design, technical, and business
• Messy data made clean, simple, and visual ("infovis")
• User-centered design process and iterative interactive prototyping
• Cross-disciplinary - overlap the edges of computer science, statistics, machine learning, and social science.

I'm interested in contributing to clean design that's feasible to build. I always strive for teamwork across product management, design, and development.

You can find my work background and more about my consulting on my bio page.

My resume in a short-form: I have a prior life as an online community researcher and published in that area, including two books; and I've worked as a corporate designer and manager of designers for 17 years at companies you've heard of, like TiVo and Adobe.

My Blog

My blog will tell you what I'm reading and thinking about now; it has categories for posts on design, management, information visualization, and interesting social research.

Articles and Talks

Archived essays from old blog or web postings live on the essays page. Also posted are some photo-travel articles (surprisingly popular!).

Highlights in travel include an ill-fated trip to Siberia, a visit with bird fanatics on Fair Isle (north of Scotland), and stories about a haunted house in the Shetland Islands, to which my readers have contributed.