Expertise and Capsule Summary

I'm a Boston-based data analysis consultant with 20 years industry and research experience in data analysis, customer research, and interface design. Current specialties:

  • Data mining and analysis: Data scraping, processing and cleaning, general statistics, clustering/modeling, variable interactions, charts and graphs.
  • Textual data wrangling: Got lots of text? I can help you parse it, mine it, summarize it, navigate it, view it.
  • Customer research data analysis: Create customer segments or personas from data, textual analysis of customer comments/feedback/posts, survey response analysis, log mining...
  • Data visualization ("infovis"): Visualize patterns in your data, let you interact with it in javascript prototypes (such as D3.js).
  • Interaction (UX) design for data-oriented apps: from requirements to wireframes and light interactive prototypes; specifically for data presentation, data-rich applications, or data tools such as dashboards.

I have a Ph.D. from Stanford University and an M.Phil. from Cambridge University (more here). I worked in research for several years and published 2 books about internet community (more here). Here's a PDF long version of my resume. For more information and portfolio, send me email!

Excerpts from Client Recommendations

See more and full profile on LinkedIn.

"I hired Lynn to work on a project to enhance a web based data analysis program. She soon identified issues in the existing approach, simplified the problem and designed a solution that was easier to use and faster to execute. She developed clean, concise and modern presentations for the results. She did this quickly and efficiently. She is a real professional, friendly, and easy to work with. I truly enjoyed working with her and highly recommend her for any project." (Senior Web Programmer, Brandeis University)

"Lynn is brilliant. She is thoughtful and decisive. Her experienced input guided us around potential roadblocks on many occasions. Without hesitation, I would recommend her services to any organization that wants to win with customer-centric design." (Social Marketing Manager, SolidWorks)

"In a 3 day project, Lynn was able to absorb the objectives and target audience of our service, earn the trust of the engineers, designers, and product mangers, and recommend important design corrections. Several months later those mid course user experience and design corrections are still spot on, and still being followed." (Steve Brand)

"Lynn is highly professional, knowledgeable and experienced in her domain, very well-organized, a hard-worker who aims at only top quality deliverables." (Product Manager, Autodesk)

Sample of Previous Experience

  • Brandeis University: In the past couple of years, I've been a part-time statistical programming consultant, doing primarily Python and R programming. Example projects include creating graphs on demand for a website front-end; creating a visual D3.js interface for researchers to review outliers detected in a database; running Bayesian models in R.
  • SolidWorks (Concord, MA): In a 3-year consulting role for marketing and development, I performed quantitative and qualitative customer research, did data analysis on survey responses, stability and installation customer issues, and did cluster analyses to develop quantitative customer personas. I also led the investigation of software reliability reports and designed several tools for visualization of these reports.
  • Autodesk (Waltham, MA): I was the manager of a small interaction design team. I instituted many of our design and usability processes and personally performed quantitative and qualitative data analysis to inform design: analysing product usage patterns, doing survey creation and data analysis, and establishing product performance measurements based on perception data.
  • The Mathworks (Natick, MA): I worked on bioinformatics, data/infovis, and simulation products (usability, user research, design).
  • Adobe Systems (Seattle and San Jose): Specifically I worked on UI for cross-suite color management and PDF features, among other issues. My designs shipped in CS2, and I share a patent from this work.
  • Axance.com (Paris, France): Axance is a usability consulting company in France. As Director of Methodology, I helped expand the company consulting business into design work as well as more usability evaluation methods.
  • TiVo (Alviso, CA): Hired as a user interface designer for the second UI release and first DirecTivo, I ended up manager of UI and usability for a brief time. Two years later, I was back as a consultant for a few months.
  • Excite (later Excite@Home) (Redwood City, CA): One of the first UI designers there, I worked on complex web applications (mail, planner, invites) and consulted internally on chat and community products. My products were very well received by our users and the Planner received and industry analyst award.
  • AT&T Labs (Morristown, NJ): I worked on online community, games, and chat interfaces for 3 years before leaving research to build shipping commercial products!

Research on Online Community

In grad school and at AT&T Labs (formerly Bell Labs), I studied internet communities and chat systems and looked a bit at computer games. Here's a sample:

ww coverWired Women: Gender and New Realities in Cyberspace, Seal Press, 1996. Co-edited with Elizabeth Reba Weise.

cc coverConversation and Community: Chat in a Virtual World, CSLI/U of Chicago, 1999. A revised version of my dissertation from Stanford University, one of the first in-depth social and socio-linguistic studies of an online chat community with customizable environment (like many online games now). Includes ethics discussion and overview of socio- and anthro- definitions of the concept of "community."

After a long time and many broken links, I've resurrected and uploaded my old MUD and research papers: Lynn's Papers.

Educational Background

I've got a Ph.D. from Stanford University in Linguistics; an M.Phil. from Cambridge University in Computer Speech and Language Processing; and a B.A. from University of Maryland in Linguistics.

I studied a lot of speech recognition, artificial intelligence, and natural language processing while I was in school. I worked at SRI in California during grad school and at the National Institute of Standards and Technology (the speech group) in Maryland.